What is Upper Route Planner?

Upper Route Planner is a route optimization app designed to help delivery drivers, couriers, and small business owners plan the most efficient routes. The app allows users to add multiple stops, optimize their sequence, and navigate using GPS, reduci... Read More

Where to download the application from?

You can get the app on mobile, Android and iOS, and on the web platform.To download the Upper: Route Planner from the Apple App Store and Google Play ...... Read More

How do I signup or create a new account?

In this article, you'll learn what you need to get started with Upper: Route Planner, and how to sign up for a free account.After you have downloaded ...... Read More

How do I Login with email or social media

In this article, you'll learn what you need to get started with Upper: Route Planner, and how to log in for a free account.After you have downloaded t...... Read More

What is the cost of Upper Route Planner after the free trial?

Upper Route Planner offers a free trial so users can explore its features before subscribing. After the trial ends, the app provides three subscription options: • Weekly Plan: $6.99 per week • Monthly Plan: $19.99 per month • Yearly Plan: $189.99 ... Read More

What is a Contact Book?

The Contact Book in the Upper Route Planner app is a section where you can view, add, edit, delete, and manage all your contacts and addresses. These saved contacts can be used as stops when creating new routes, allowing you to quickly select frequen... Read More

How to add addresses in the Contact Book?

You can add the addresses to the contact book manually one by one or import the address list to the app. To know more about importing the addresses,cl...... Read More

Where can I see my addresses?

You can see all your addresses in one place on the Contact Book page of the Upper Inc. - Route Planner App.To access the Contact Book:Open the Route P...... Read More

How to add favourite addresses?

You can mark frequently used addresses as Favorites in the Upper Route Planner app for quick access. Steps to Add a Favorite Address: 1. Open the Upper Route Planner app. 2. Navigate to the Contact Book tab. 3. Locate the address you want to mark ... Read More

How to Delete Addresses?

To delete an address from the Upper Inc. - Route Planner App, follow the below stepsOpen the Route Planner AppClick on the iconSimply select which cat...... Read More

How to or can I export addresses?

Yes. You can export addresses of each route by choosing the route and clicking the three-dots menu, click “Export Addresses”, select the type of file ...... Read More

How do I add a contact to the Contact Book?

You can add new contacts manually to your Contact Book for quick access when creating routes. Steps to add a contact: 1. Open the Upper Route Planner app and go to the Contact Book section. 2. Click on “Add Contact” or “New Address”. 3. Enter the ... Read More

How do I edit a contact in the Contact Book?

If an address or contact detail changes, you can edit it instead of adding a new one. Steps to edit a contact: 1. Open the Contact Book in the app. 2. Find and select the contact you want to edit. 3. Click on “Edit” or the pencil icon. 4. Update ... Read More

Do deleted contacts get removed from past routes?

No, deleting a contact from the Contact Book does not remove it from past routes. The contact will only be removed from the saved list, meaning: • It will no longer appear in your Contact Book. • You won’t be able to select it for future route plan... Read More

How do I delete a contact from the Contact Book?

You can remove outdated or unnecessary contacts to keep your Contact Book organised. Steps to delete a contact: 1. Open the Upper Route Planner app and navigate to the Contact Book. 2. Find the contact you want to delete. 3. Click on the Delete op... Read More

What happens if you cancel during the free trial?

The three day free trial is a "no obligations" free trial with all access to the app and the features. Once subscribed to a plan with Upper route plan...... Read More

How can you reverse the order of stops in a route once it’s created or optimized?

Since the Route Planner App optimizes the route for you, it may change the order of stops to best suit the optimization. With this, you will always ge...... Read More

How to export the optimized route?

To export the optimized route from the app into a PDF or Excel file, you must complete the route on the app first. Then you can generate theroute stop...... Read More

Is Upper Route Planner App available on PC, Laptop or website?

Yes! You have the option to download and use the Upper Route Planner app across iOS, Android, and web. You can find more about where to find and how t...... Read More

Is there an API or web link to upload or import addresses to the Route Planner App?

Yes. We can help you integrate the import API with your existing systems like ordering, e-Commerce, etc. Please reach out to us atsupport@upperinc.com...... Read More

Is there a Landscape Mode for iPads?

As of now, there is a no landscape mode for the iPads in the app. We have it on our development plan.Recommendation:Log-in to your account on Safari b...... Read More

Are there any company discounts? - UPS, Fedex, etc.

We do not have any particular company discounts as of now but we can definitely discuss about the requirements and cater a discount.Please reach out t...... Read More

Can I change the order of the stops after Optimizing? The "Go Here" Option after optimizing and starting the route

There are a couple of ways to rearrange the stops after optimization but none of them are manual. Since changing the optimized route will defeat the p...... Read More

Is there a way to find the coordinates of each stop? Latitude and Longitude for each stop?

With the present version of the application, you can see the coordinates for each stop by simply exporting the route you have created on the app. Belo...... Read More

Is this a paid application?

Yes, to give you the best service without giving your data to ads, we have to charge for the use of the app.Here is our subscription plan:Champion: up...... Read More

How long is the trial period?

Once subscribed, there is a 3 days free trial with all features unlocked. Though you must subscribe to one of theplans mentioned hereto continue using...... Read More

Are there any in-app purchases?

Apart from the PRO app subscriptions, there are no other costs or in-app purchases once you are on any of the threesubscription plans....... Read More

How do I cancel the subscription?

You can cancel the subscription anytime you want.For iOS devices:Go the settings on your iPhone/iPad, click on the Apple ID, click on subscriptions, l...... Read More

What is your cancelation policy?

If you are not satisfied after using the app, you can cancel the subscription at any time you want before the next payments. You will still be able to...... Read More

How do I get a refund?

Since the payments are processed by Apple and Google respectively, if you wish to get a refund:Apple, pleasecheck this link for refunds.Google, please...... Read More

Can I buy the app with a custom plan for my company and save money?

Currently, we do not have a custom subscription plan for companies that you can buy in-app but you can reach out to us atsupport@upperinc.comfor more ...... Read More

Do you offer customized version of Route Planner App?

We are open to ideas and possibilities of developing a custom route planner app. Let's take this conversation a bit further over email.For more detail...... Read More

I upgraded the Route Planner app to PRO but it still asks me to upgrade again.

Sometimes the phone keeps a log of apps that are on a subscription model and the data remains unchanged even after you have subscribed.To sort this, s...... Read More

The App won’t let me use the app without upgrading to the PRO version

Upper Route Planner is an app that will help you save money in the long run with optimized routes saving you time and fuel and hence the money.You can...... Read More

How to Subscribe to the app?

To subscribe to the app, please follow the step by step process for Google play store and Apple app store.Google Play Store:https://support.google.com...... Read More

Where can I see Insights in the app?

The in-app insights can be viewed on the Insights Dashboard under the"Reports"sectionThere are two types of insights you can see:Overall insights of t...... Read More

Can I share my daily report with other people?

Yes. You can share thereports generated for Routes and Stopswith other people you work with.Once reports are generated,Share the report via multiple s...... Read More

How Can I Generate Reports and Insights?

To generate a report, tap the "Reports" button at the bottom of your main page.Once there, click on the generate report button and choose from two typ...... Read More

Where to view your stop logs? Notes, Pictures and Signatures

There are a couple of ways you can view the stop logs after you have completed the route. (You must complete the route for you to see the stop logs as...... Read More

How to create a New Route with Custom Settings?

There are two ways to create a new route,New Route with Default Settingsand a New Route with Custom Settings.To create a new route with custom setting...... Read More

How to create a New Route with different Start and End addresses?

Once signed in, you will be on the main page where you will see all your routes: Drafts, Active, Expired, Completed, and Favourites.To create a new ro...... Read More

Round Trip - How to make a round trip?

The Round Trip function i.e. your start and endpoint is the same, which can be achieved in the Upper Route Planner.To do this, follow the steps below:...... Read More

What to do after optimization? Proof of Delivery, Signature, Photo, Notes

The Upper - Route Planning App's primary focus is to optimize the routes and stops for you to get the optimum output of your money and time.Once you h...... Read More

Why is there an option to skip optimization?

Even if the focus of the Upper - Route Planning App is to give you the best-optimized experience for each route you create, there are instances where ...... Read More

Is there a limit to the number of locations or stops entered?

Yes. For each route you create in the app, you can add up to 500 stops. Though there is not limit for the number of routes as of now.NOTE: You must be...... Read More

Can I add a repetitive route? or Can I duplicate existing route?

Yes, you can use a previous route again. Simply click the three-dots menu for more options on the previous route you want to duplicate, click the “Dup...... Read More

What does Average Time per stop mean and how do I set it?

Upper - Route Planning App allows you to set the Average Time for each delivery/to stop you make along the way on each route. This helps the app calcu...... Read More

How to edit stops in routes?

Upper - Route Planning App allows you to edit individual routes even after you have optimized the route, skipped optimization or you have already comp...... Read More

What does Driving Preference Avoid Mean and How Do I Set It?

The settings on the "Driving Preferences to Avoid" allow each user to avoid certain aspects on the road. For instance, if a user wants to avoid highwa...... Read More

How to Add Stops in Routes?

Adding stops to your routes, simple or with custom settings, is a straight forward process. Read through the process or watch a quick video on how to....... Read More

How to import stops to create a new route?

With the latest update, Upper Route Planner has an efficient way of importing stops for your routes. You must import using the web interface (login wi...... Read More

Avoiding tolls on your route

As of now, the Upper Route Planner doesn’t support the avoid tolls function in-app. Although, you can set this function to your default navigation map...... Read More

Can I avoid U Turn? Is there an option for "right side offload only"?

As of now, the map doesn’t support this option but we are constantly working on new industry specific features and this should make to one of the futu...... Read More

How to add a stop manually on map with a pinpoint? Pin point on specific Coordinates

In certain areas, you might not find an exact address on hand, example a site under construction. You can use the following feature to pinpoint a loca...... Read More

Parcel Place in vehicle

Parcel Place represents the placement of the package in the delivery vehicle.For example, you have placed a package in the back of the truck, on the l...... Read More

Parcel Info Setting

Parcel Info allows you to attach details about a package for each stop.The parcel details include:1. Parcel Location: Pick the location of the package...... Read More

Do you offer customer support?

We are always ready to assist you at any step of the way. We have our support staff on email which you can send via the Route Planner App and we will ...... Read More

Can I use one account on multiple devices?

Yes. You can use one account, on supported iPhones, iPads, android phones and android tablets and web version can be accessed via supported web browse...... Read More

Is my information secure?

We only use the information to plan your routes and improve the app with incremental enhancements. We never sell or share detailed customer informatio...... Read More

What if I cannot login into the app?

If you are unable to login, try resetting your password by clicking “Forgot Password?” link on the login screen.If this doesn’t work, reach us atsuppo...... Read More

I subscribed to the service, but I still did not get the full service.

If this is the case,Try closing the app completely by swiping off the open apps screen and then restart the appTry clicking "Restore Purchase" on the ...... Read More

Why are my addresses not recognized? Why my addresses are showing incorrect position on the map?

This can happen when an area is not mapped entirely or when an address is not entered correctly. In cases where you can be more specific, you can use ...... Read More

Team Member | Upper Crew - Route Planner for teams

As promised, the all newUpper Crew - Route Planner for teamsis here!You are here because you want to be efficient. We want to help you:Save up 95% of ...... Read More

How to add team members?

You can add team members or your colleagues to your app** and share/assign a route to them.See a quick video on how to:To add a new team member or to ...... Read More

How do I change my account details?

You can change the account details and personal information by clicking on the Settings/gear iconon the bottom right of the page.When on the settings ...... Read More

Can I add other map services to be used with the Upper: Route Planner?

Upper: Route Planning App gives you freedom of choosing from several map services like Google Maps, Apple Maps, Waze, Maps.me and Yandex for navigatio...... Read More

How do I change my Password?

You can change the account details and personal information by clicking on the Settings page on the main screen at the bottom right of the page.Watch ...... Read More

What are the Delivery Options and how do I set them?

The system gives you success + failure options upon arrival at each of your stops. You can select and customize the delivery options on success or fai...... Read More

How to change Shortest Route to Fastest Route?

The app is, by default, set to the fastest route i.e. shortest time taken to the destination. With this setting, it could be possible that the fastest...... Read More

Terms of Use

These Terms of Use (“Terms”) describe the terms under which Monocubed, Inc (“We”, “Our” “Us”) provide subscriber access to and use of Our Service(s) (“You”, “Your”, “Yourself”). By accessing and/or using Our Service, a) You agree to be bound by these... Read More

Privacy Policy

This privacy policy (“ Policy”) explains how Monocubed, Inc or any of its affiliates or subsidiaries. (“ We”, “ Us”, “ Our”) Processes Personal Data collected from You.  ... Read More